Frequently asked Questions
Deliveries
Which countries do we ship to?
We deliver to you anywhere in the world. Delivery is free in Metropolitan France for orders from 150 euros.
What are the shipping fees?
Metropolitan France: free Colissimo delivery from 150 euros of purchase
European Union: Colissimo International delivery for an amount of 25 euros
Rest of the World: Colissimo International delivery for an amount of 50 euros
Returns
How to return his order?
Returns are possible. They are offered for orders made in Metropolitan France and at the customer's expense for the European Union and the Rest of the World.
To request a return, please send us an email at the following address: contact@lechateaudemamere.com
Product Questions
What if a product is not available?
All our stocks are available online. If the product is not available on the e-shop, it is a victim of its own success. Some product restocking is possible for a selection of parts. To not miss the next product restocking, please subscribe to the restocking alert that appears on the product page in case of out of stock.
Where are the collections made?
Our ready-to-wear and accessories collections are thought and imagined between Paris and Provence and made in India, the cradle of the know-how of the Indian women of Nîmes. The colors are applied by hand through a traditional block printing process, using an engraved, hand-carved wooden block infused with natural pigments.
Our tableware collections are made in Provence by specialist artisans.
Contact Us
Do you have other questions or requests?